BILLING INFORMATION

Water bills are sent out monthly, are due within 20 days of the billing date and consist of the following service charges:

     WTR water usage charge (1 unit = 100 cu. ft., the equivalent of approximately 748 gal.)
     WATER BASE the monthly fixed rate that pays for water service maintenance, treatment and
                              water department debt
     SEWER usage charges based on the water meter read
     SEWER BASE monthly fixed rate pays for sewer service maintenance, treatment and wastewater
                            department debt
     PUBLIC FIRE Public Fire Protection pays for hydrant maintenance by the water department
     STORMWATER pays for storm sewer maintenance & storm water pollution management, contact the
                                street department at (920)262-4080 with questions.
    
GARBAGE pays for garbage and recycling collection please contact the street department at 
                        (920)262-4080 with questions.

The reading taken from the register or the radio transmitter each month appears on the bill on the WTR line and is used to calculate the volume charges on your bill. The amount of water that registers is billed in 100’s of cubic feet. We call these "units". One "unit" is equal to 748 gallons. Charges for this usage appear on the bill under SEWER and WTR on your bill.

Also, please note that the service period on the bill ("from" & "to") dates cover the month prior to the actual billing date, so the bills are not billing the current service/consumption period.

Due dates may be different each month, please check your due date and make your payment before the due date to avoid the late payment charge. Payment must be received at our office by the due date, having the payment postmarked on the due date is not considered on time and a penalty will be incurred.

A late payment charge of 1% per month will be added to bills not paid within 20 days of issuance. This late payment charge will be applied to the total unpaid balance for utility service, including unpaid late payment charges and will appear on the next bill as a separate line for each service:
     PENALTY WATER (includes Public Fire Protection, Water Base and WTR Usage charges),
     PENALTY SEWER (includes Sewer Base and Sewer Usage charges),
     PENALTY STORM and
     PENALTY GARBAGE

If a payment is made after the due date and includes payment of the current penalty, this penalty will print on the next bill since it is added to the account in the new billing cycle, but it will not be included in the "Amount Due".

The utility customer or property owner may be given a written notice that the bill is overdue no sooner than 20 days after the bill is issued. Unless payment or satisfactory arrangement for payments is made within the next eight days, service may be disconnected pursuant to Chapter PSC 185, Wisconsin Administration Code. Any bills not paid by the September due date will be placed on the property owners taxes.

Not receiving your bill does not eliminate the penalty. If you do not receive your bill within five (5) days of when it is normally delivered, please call our office at 920-262-4075. You may also sign up to receive electronic bills (eBills) through our Payment Service Network. Under "RESIDENTS", click on "Pay City Utility Bill Online"; this link will take you to the Payment Service Network (PSN) website; you will need to create an account through PSN to be able to see your bills online, you can still receive your bills by mail and you do not have to pay online through PSN to be able to use this service.