800 Hoffman Drive
Hours: 7:00 a.m. to 3:00 p.m.
Email Director of Water and Wastewater
Kevin L. Freber
Water Department General Email
Current Water Rates
Water Rates Details
Cross Connection Control Inspection information
Click below for
WATER QUALITY REPORT
Frequently asked Questions
The source of our water supply comes from seven deep wells with treatment for iron removal and the addition of HFS (dental hygiene), Chlorine (disinfection) and Sodium Hydroxide (corrosion control of lead & copper pipes).
There are only a few areas in the City limits that are not served by City water. These areas have private wells and are required to provide the utility with a copy of a safe bacteria sample annually. Permits are issued for all private wells in use and properties with wells not in use must have the well properly abandoned.
BILLING & PAYMENT INFORMATION:
Water bills are sent out monthly and are due within 20 days of the billing date.
Payments can be made in any of the following ways:
- Sign up for automatic withdrawal from either your checking or savings account by completing an Electronic Payment Form and returning it with a “Voided” check. *
- Mail payments to the Water Department at P.O. Box 477, Watertown, WI 53094-0477. *
- City Hall has a drop box built into the west wall of the front entrance, for payments being made after hours.
- Make payments in person at City Hall from 8:00 a.m. to 4:30 p.m., Monday – Friday.
- On-line, by scrolling down the left hand pane of the city website home page until you see the link “Pay City Utility Bill On-line”, click that link and it will take you to the Payment Service Network (PSN) site or go directly to paymentservicenetwork.com.* From there you can make a payment, opt to receive e-mailed bills, and view your bill.
Call toll free 1-877-885-7968 to pay by phone.
* We would encourage you to use automatic withdrawal, on-line payments, pay-by-phone, or to mail your payment
A late payment charge of 1 percent per month will be added to bills not paid within 20 days of issuance. This late payment charge will be applied to the total unpaid balance for utility service, including unpaid late payment charges. The utility customer or property owner may be given a written notice that the bill is overdue no sooner than 20 days after the bill is issued. Unless payment or satisfactory arrangement for payments is made within the next eight days, service may be disconnected pursuant to Chapter PSC 185, Wisconsin Administration Code. Any bills not paid after August 31st will be placed on the property owners taxes.
Water bills consist of the following service charges:
WTR-water usage charge (1 unit = 100 cu ft, the equivalent of approximately 748gal)
WATER BASE-the monthly fixed rate that pays for water service maintenance & treatment and debt.
SEWER- usage charged based on water meter read
SEWER BASE-monthly fixed rate pays for sewer service maintenance & treatment and debt.
PUBLIC FIRE-public fire protection pays for hydrant maintenance by the water dept.
STORMWATER-storm water utility pays for maintaining storm water sewers-contact the Street Department at 920-262-4080, with questions.
GARBAGE-garbage & recycling collection-contact Street Department, 920-262-4080 with questions.
Also, please note that the service period on the bill (“from” & “to”) dates cover the month prior to the actual billing date, so the bills are not billing the current service/consumption period.
Water Main Breaks
The city's 110 miles of water main are buried about six-feet beneath the ground surface. As a result of age, condition, environmental factors, or other problems, pipes occasionally break. We are more prone to water main breaks in the winter and spring. The extreme weather changes can cause ground shifts placing an unusual amount of stress on the water main lines.
Water main breaks are a serious problem and require immediate attention by our maintenance crews. If you notice water bubbling up through the ground, a wet area appearing during dry weather, or a loss of water pressure within a service area, please notify the Water Department at 262-4075 (7 a.m. to 2:50 p.m.) or the Police Dispatcher at 261-6660 (after hours and on weekends).
When a break occurs, crews work quickly to make the repairs and restore the water service. To make a repair, the water usually must be shut off. The city makes every effort to notify residents before this occurs. However, due to the emergency nature of the repairs, notification may not be possible. A water main break usually takes four to six hours to repair. The Water Department recommends residents keep a pitcher of fresh water in the refrigerator for this type of unpredictable emergency.
When the naturally formed scale on the interior of the piping system is disturbed, some water discoloration may occur for several hours. During this time, limit your water usage, especially hot water. This will limit the storage of discolored water in your water heater and help prevent fixtures, clothing, and dishes from staining. If discoloration continues for an extended period of time, contact the Water Department at 262-4075 during normal business hours.
Important Numbers to Remember
To Report a water main Break
|Department to call||Phone Number||Operating Times|
|Water Department||262-4075||7 am - 2:50 pm weekdays|
|Police Department||262-0666||after 2:50 pm - 7 am
|To report Discolored Water or ask about Hydrant Flushing|
|Water Department||262-4075||7 am - 3pm weekdays|
IS YOUR WATER BILL TOO HIGH?
STOP THE LEAKS ! ! !
If your water bill seems high, don’t blame the water meter. Most high water bills come from leaks within the house. You probably don’t realize that a dripping faucet actually wastes up to 15 gallons of water a day.
Toilet leaks can be silent and invisible, can occur in brand new toilets as well as older toilets, and are the most common cause of high water bills.
To check your toilets for leaks:
1. Wait 5-10 minutes after last flush.
2. Remove tank cover, is the water level in the tank too high and spilling into the overflow tube?
If it is, you have a leak.
3. While you still have the tank cover off, put 2-3 drops of food coloring in your toilet tank.
Do not flush. (If you do not have food coloring you can pick up dye tablets at City Hall,
106 Jones Street or the Water Department, 800 Hoffman Drive)
4. Let stand for 20-30 minutes.
5. Now look, is there food coloring in the bowl?
If there is, you have a leak.
6. Do you have to jiggle the toilet handle to get it to stop running after flushing?
If you do, you have a leak.
These leaks can cost hundreds of dollars on your water bills and should be repaired immediately.
Other things to check for are a water softener that is leaking/cycling more often than necessary, or possibly a water heater leak/malfunction. These things can make a big difference in the amount of water that you are billed for.